1. Return instructions
a. The returned goods must be unused and free of defacement or malfunction caused by non-human defects; If you are prompted by our store, please keep the complete original packaging (including the outer packaging caron), otherwise you will not accept returns.
b. Returns cannot be accepted in the following cases:
- The product has been opened and used, or damaged by human factors, such as: defacement, malfunction, damage, wear, abrasion, scratches, dirt.
- The packaging of the returned goods is damaged or incomplete, or the invoice and accessories are incomplete.
- Malicious or bulk returns.
2. Return Process
Contact customer service staff → Confirm returnability → Prepare complete products and invoices → Provide collection time, contact information, address → It will be collected by the logistics entrusted by the store.
3. Refund Instructions
a. Credit card payer: After confirming the successful return, the payment will be directly refunded to the credit card account of the original payment.
b. Cash on delivery: Once the return is confirmed, the refund fee will be transferred to the bank account you provided.
4. Instructions for Exchange
The replacement goods must be unused and free of defacement or malfunction caused by human defects; If you are prompted by our store, please keep the complete original packaging (including the outer packaging caron), otherwise no exchange will be accepted.
5. Exchange process
When you and the store jointly agree to exchange the goods, please return the original order and place a new order in the store; The Company will only invoice you for the difference and charge or refund such fee; If there is no difference, no further processing is required.
